Great letter. Factual, to the point, relevant details and your tone was certainly professional. It is apparent from this letter that you work in the customer service industry. If you don't mind when others post their letters full of emotional rantings and long winded diatribes about how their (fill in the blank*) was ruined because of a baggage or other issue I would like to provide a link to this post to show them how a thoughtfully constructed letter should look.
Well done!
*vacation, honeymoon, wedding, funeral, baby shower, reunion...
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