I completely agree with PXHFlyer!
however, i know it has been a month, but sometimes it takes them along time to get things done, sometimes 6-8 weeks
i know you wish, everyone wishes, that it would be done much faster but they like taking their time, it took a while (over a month) before i heard anything back when i sent in a complaint, so hopefully your baggage problem will be solved soon and you compensated to your liking (dont expect too much tho)
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