i am sorry that you were in that situation and that you missed your connecting flight
they flight crew should have arrived ontime, but maybe there was a problem with them getting to the airport due to the weather so you have to understand that
also the groundstaff are not the airline staff so you cant put that on NWA as their fault
with your connecting flight, the agent may have been rude but they were doing their job correctly, the airline (any airline) will not wait for a few people when the plane is full and ready to go as it is a disservice for everyone on the plane, if they waited than there could be longer delays and alot more unhappy customers.
nearly forgot, it may have taken your plane longer to de-ice than the other plane due to the size/type of plane, if your plane was "hit" harder by the enviroment such as no shielding from the weather whereas the other plane could have been guarded a little better by the terminal building, there are factors that go into that
and yeah i highly doubt you will get a refund, prob a $50 vouchar
p.s i know that this isnt formal writing or anything, but for a person who works in the education field (school counselor) your grammer and sentance structure were pretty poor in some areas no offense
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