there could have been a few reasons as to why the crew was late to the airport. i know that we have been late due to the hotel shuttle being slow, road conditions and crew rest. the crew may have landed late the night before and had to get their legal FAA required rest. it may have taken your plane a little longer to de-ice due to the size of the aircraft. deicing a regional is not going to take as long as a 747. i wouldn't complain about that being taken too long....that is your safety. god knows what could happen if they did a half ass job on it. i really really doubt that your going to get a refund, especially if you made it to point A to B, but i guess it never hurts to try. i hope you get something. i have dealt with NWA agents in DTW and they weren't exactly pleasant to deal with, so hopefully you get at least a voucher
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