I think "Air Traffic Control" is a catch all Continental Airlines uses to avoid treating customers properly. It wouldn't surprise me if they had hand in pocket arrangement with travel insurers on this, a win-win for them and a loss for you.
A very rude customer service agent for Continental in Houston, June 25, 2009, told my wife and I that "Air Traffic Control" was the reason we missed our connection and that therefore they would not pay our hotel or meals. This was in direct conflict with what the Continental Airlines agent in Boston told us when he issued our boarding passes. He said, that if our connection was missed, which was likely because of late departure, Continental would pay our hotel and meals, since our connecting flight would then have to be the next day. When I told the customer service agent in Houston this, and made it very clear that they were inconsistent I was told that "customers with an attitude" were the least likely to be helped.
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