Continental does a poor job in many areas: about a year ago in Mexico City I went to the departure gate about an hour before departure and there was no person and no indication of any flight. The flight was not posted on any monitor, so I decided to return later. At about 30 min before departure I returned to the gate. Same thing: no person, no message, no nothing. So I went to the public information booth and was told that I would have to ask at the gate. But there was no one to ask, and no sign. I was afraid I would miss my flight, as there were no other Continental gates that I could see. Finally at about 15 minutes before departure there was an announcement on the public address system to the effect that it was last call for boarding for flight ### at gate ###, which was the new gate. About 3 other passengers in the same boat as me ran all the way to the other end of the concourse and just made the flight. Apparently, most passengers arriving at check-in later than me were given the correct gate number.
But Continental totally forgot about the 4 of us that ran. A small hand-written sign at the old gate would have done the trick.
After rude treatment recently at the Houston customer service of Continental Airlines, I have a new policy: I will pay more to fly on any other carrier.
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