I'm going to agree. If there was an issue with the size of the bag, and he's saying she had to go on a later flight, sounds like she was there past the bag cutoff time, in which case they would have given her the option of a voluntary separation, meaning that he bag probably would not make the flight with her and she would have to pick it up in Atlanta after it did arrive. I'm betting that she made a stink, something along the lines of "I'm not coming back to the airport"......so the only other option is fly later with the bag.
Also, gate checking would be an option.
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