The travel agency is the one responsible. Anytime you book thru an agency (even an online one) they are fully responsible for notifying you of a schedule change and making other arrangements. The agencies very rarely ever give the airline your phone number. The number the airline will have listed is the agency's number. I also don't buy that about they didn't get the transmittal, but whatever.
Another part of this - did you ever call the airline to re-confirm your flights???
Lastly - WHY IS THIS LISTED UNDER AIR CANADA????????
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