Quote:
Originally Posted by Butch Cassidy Slept Here
If customers follow basic rules of social decency, then staff should reciprocate!
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I agree with that....IF customers follow basic rules of social decency, but unfortunantly so many of them do not.
We all know that MANY of the complaints on here are the fault of the customer. Missing flights, not knowing the rules BEFORE you buy the ticket and then complain when they get to the airport and have to pay for bags.
As an airline employee, I am the first to say that ALL airlines need improvement. I work beside people everyday that I am ashamed to work with because of their poor customer service and rudeness. That does not mean that I have poor customer service, even though I have been told I have just because an arrogant passenger did not get his way. I have had my name taken many times, but have never had a bad letter against me in 12 years, because at the end of the day, the passenger knew they were wrong. Sometimes they think they can bully you into letting bag fee go, asking to speak with the supervisor, or taking my name.
When I started 12 years ago, passengers were allowed 3 bags 70lbs each free. We never measured a bag. Things have changed, I hate it as much as the passengers, but it is my job. I honestly hate the airline industry, but after 12 years, I am here to stay until I can retire.
You are right, things will never go back to the way they were, there is nothing we can do about that.
Bah humbug