[DaddyOD]

Here is an example that shows how poorly managed Delta has become.


I strongly suggest those reading this consider that other carriers are not this poorly manged and you DO have a choice who to fly with. It is up to us the consumers to send a strong message to these corporate executives that we are not going to take this any more!


My wife and I (were suppose to) travel on the following flight on June 25th, 2009: Flight: Delta 379 Departs:5:40 pm from Atlanta, Georgia Arrives:7:50 pm at Nassau, Bahamas.

We have travelled all over the world on many carriers. The experience we had on this Delta flight was so poor that if given a choice we will never fly on Delta again.

In summary, we were delayed over 5 hours after spending close to 4 hours waiting on the plane and another 1 hour waiting in the terminal.

It is understandable if a system maintenance check is required however the whole process was bungled and the ineptitude demonstrated was intolerable and caused many people to fear for own safety and resulted in some leaving the plane.

After being delayed and switched terminals and planes twice, the passengers sat on the plane for hours hearing one excuse after the other for the delays.

Then when they attempted to start the engines the power abruptly failed. They announced (in broken English like we were in a third world country) that they were "sorry about the 'bad' problems on the other planes..." and that they "did not power the plane properly", inferring they did not know what they were doing.


They tried to say that it was something to do with the air conditioning and they should have been connected to the AC power when they tried to start the engines. It was a very poor, distressing explanation from an unskilled crew member.
After many hours and after other excuses like "the crew had to leave" and "we need to get another set of pilots..." and after some passengers left in fear we finally took off. To our dismay and trepidation we could smell smoke in the cabin. We also saw several fire trucks with their lights on. Again no explanation from the flight crew.

If given the choice I will never fly Delta again nor as the President of a company that flies often I will never do business with Delta again.

It is a sad testimony on how the quality and service in the airline industry on some carriers fallen to levels not seen in my 37 years of air travel.

This is NOT the case on Southwest or Continental to name a couple carriers whose service and quality is far superior to Deltas. Deltas quality WAS better than average for many years but their poor management has resulted in further worsening their financial condition, quality and service.