Complaint: Check-in / Boarding Staff actions cost us $400 and Delta $600
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Old Jul 6, 2009, 9:04 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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I have read this missive several times now and I'm still quite lost. What happened to four of your children?

Quote:
Originally Posted by Dr. Marc Tedoff View Post
On June 5, 2009 I traveled to New York from Las Vegas with my 6 year old daughter and my 17 month old son who has a medical condition (i.e., congenital hypothyroidism).


Quote:
Originally Posted by Dr. Marc Tedoff View Post
This representative asked for my confirmation number. I gave it to her verbally (DIIONV) and she entered that code into the machine because I was busy attending to my 6 children.


Quote:
Originally Posted by Dr. Marc Tedoff View Post
This agent assisted me for about 45 minutes as I stood in front of her at the counter with my two children.


So you had two children, then six, then two again. And just why was your son's medical condition relevant to the whole situation?

I'm also very skeptical about your whole story. If you were indeed on time to check in why were you sent inside from the curb by the skycaps? They should have been able to check you in if you were not beyond the deadline to do so. Another reason I'm thinking you're not telling the whole story is you claim the ticket agent wanted to charge you to get you on the flight for which you had confirmed reservations? Why would they do this?

I hope this novella you wrote isn't what you sent to Delta. It is way too verbose and hardly makes any sense whatsoever.