Yes it was directed at the OP. It's all very interesting, considering that JD Powers just ranked Alaska Airlines #1 in service for the 2nd year in a row.
"Traditional Network Carrier Rankings
Alaska Airlines ranks highest in the traditional network carrier segment for a second consecutive year, and performs particularly well in five of seven measures: flight crew; aircraft; boarding/deplaning/baggage; check-in and reservation. Continental Airlines and Delta Airlines, respectively, follow Alaska Airlines in the rankings. Continental Airlines performs particularly well in the in-flight services and cost and fees measures.
“Alaska Airlines has made notable improvements in the courtesy and knowledge of its check-in staff from 2008,” said Haines."
http://www.jdpower.com/travel/rating...tional-network
http://www.jdpower.com/travel/articl...n-Study/page-2