Other items to include
If the issue is, primarily, that you were ignored then point-out customers directly in front, in back, or across the aisle from you that were responded to. If any, or all, of these customers were white point that out. Likewise the airline will be quick to point-out any customers of a minority race they served. If you were able to make a request of any of the cabin crew, and you were refused, or ignored, then, again, point out any customers you observed who's similiar requests appeared to be complied with.
The notification to Customer Service should only be in the form of a "carbon copy" of a complaint to the Aviation Consumer Section of the US Dept. of Transportation ("DOT"). Continental's idea of a "response" to your complaint may, at best, be giving you some worthless travel vouchers. The only thing US-based airlines understand nowdays are fines and enforcement action from the DOT. Complaint letters may, indeed, be a source of amusement for some airlines.
Lastly, DO NOT say anything about the fact that the cabin crew did not say thank you or good bye when you left the plane. As you probably know, in and of itself, this omission is not a basis for a discrimination complaint. Accordingly such a comment may act to discredit your complaint rather than bolster it.
|