[prettyfrequentflyer]

Recently I purchased tickets for my three grand daughter to come to visit us. All are 14. Two were to travel on AA the third on NWA. It was a mistake to put any of them on either of these airlines. My mistake, because both of these carriers consider 14 year olds unaccompanied minors, no different than 8 year olds. Many other airlines end this restriction at 12. This was my error, and I knew it would cost me to change. However, the difference between how AA and NWA handled it was completely opposite. When I asked, AA issued the refund voucher in my name so that my wife and/or I could use the money for future flights. We will pay (dearly) in cancellation fees, but that is non negotiable and, except for SWA, industry wide.

NWA would not budge on issuing the voucher to me, the person who paid for the ticket. Three emails, and it was as if there was an auto response. I got the same idiotic response each time. What was the most aggravating was that they had copies of AA's mail, so see how a competitor adjusted the issue, but kept insulting me by saying they were "being fair in how they applied their rules". Fair to who? Why would I use this airline ever again?