Complaint: Customer Service Customer service by automatons!
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  #4  
Old Jul 8, 2009, 10:05 PM
prettyfrequentflyer prettyfrequentflyer is offline
 
Join Date: Jul 2009
Posts: 2
Default It's not just the unacompanied minor fee.

The girls have traveled coast to coast before, just on different airlines. I had no worries about them doing it again.

It's not just the fee, it's the other restrictions that made the tickets useless. No last flights out, no code share transfers. The NWA flight was last one out of the day, the AA flights had a code share on the way home. Booking these was my error, and I have no issue with the airlines on these rules.

HOWEVER, to say that I must accept the rules is being, pretty much, being an apologist for the airline. Sure, I must except them in the sense that I can't start a law suit. However, if the name of the game is customer service, and I explain to two different companies that I realized my error, and that I don't expect a full refund, but would appreciate the consideration of issuing the voucher in my name so that it has a, reasonable, expectation of being used, and one company can understand the situation, and the other does not, why would I want to do accept their position and do future business with them? Why have a human read the emails if all they can do is respond with a pat answer that a computer could have done? Sorry, but that's not customer service, pure BS, it's nonsense.