[wayout1]

If losing bags in London was not bad enough, it then became my responsibility to keep updated by ringing them, not theirs to call me ( even if it is their responsibility that it went missing to begin with).
The luggage was transported to JFK 27 hours after I got there, but problem now I was over the otherside of NY, well only 45 mins to an hour by car/ shuttle.
Instead of sending it to me straight away ( it was only 7pm ) the decision they made ( with no care, or consultation with me) was to put it to some "nameless" courier company. Rather then a 45minute-1 hour wait, from the time ( I was told on my call to AA) that it landed, it took an extra 26 hours to arrive in Newark.
Their correspondence indicated that in the event of the delivery taking more then 6 hours the delivery company would call ( This also did not happen). I was offered $100 to get some clothes and toiletries- I was told this was in "Good-Faith" which I thanked them for, and remain thankful.

However when I ask them about their processes, and the difficulty I endured having to wait for bags in my room, just incase they turned up( I could not make plans) There was NO answer, just a reply that $100 was sufficient, and that they acknowledged I was dissapointed.

AA I am more disappointed with what occurred after the luggage landed then about them getting delayed ( even if that was inconvenient). AA has shown Arrogance, Negligence, carelessness, as well as heartlessness. And they have the Nerve to ask me to restore my confidence in them by flying with them again ( at my expence too hey)