OK for your information ( PHX ), I had a family member recieve her luggage from the airport in a taxi ( not quite a limo ) where the airport also was 45 minutes from the address she was staying ! This airline DID take responsibility. From this I saw good service and a precedent that said hey we will make good despite the fact we stuffed up !! So No I do not ( even sarcastically- well done ) expect a limo. I do expect Better then 27 hours for a 1 hour trip.
Yes it was my choice to stay in the hotel, it was also my choice to have faith that the luggage would turn up in the short term, not 13 hours from the 8am pick up time, and Not 27 hours after it landed. My aggrivation is not based solely on the delay, but on the lack of accountability with AA, and in hindsight if I could have known that it was to be 2 days without luggage then $200 by your estimates would seem resonable. Note however ! Their belief that $100 was in Good faith, and NO more was going to be allocated ! Period
|