It was already on many major TV news outlets. Here's how United has responded on Twitter:
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This has struck a chord w/ us and we've contacted him directly to make it right.
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It (the video) is excellent and that is why we would like to use it for training purposes so everyone receives better service from us.
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Wud like Dave 2 sing a happy tune—as asked we gave 3K to Thelonius Monk Institute of Jazz 4 music education 4 kids. Can’t wait 2 make music w/Dave 2 improve service 4 all.
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