[Butch Cassidy Slept Here]

First, I'd be interested to hear Jetliner's take on the video. Specifically, is United ("UA") a victim of a big bad customer in this instance??

I hope Mr. Carroll seriously gives thought to the idea of sending guitars, amplifiers, etc. ahead by UPS, and using the facilities of a UPS Store to package these items on his next trip. Over the years I've seen what appeared to be flimsy guitar cases on the baggage carousel and I've wondered how they can reach their destination in one piece.

If Mr. Carroll is smart he'll insist on a cash payment and tell UA to keep their worthless vouchers or upgrade certificates. If, in his efforts to get paid, Mr. Carroll had to deal with staff in India his outrage is even more understandable.

I can't say I would have had the guts to use faux Mexicans what with the danger of racial insensitivity accusations. However, since this is a "Tex-Mex" piece, I guess it was unavoidable. As a fan of modern country western music the video struck a good chord with me.