I would tend to agree with Gromit that trains deal with delays just as much as airlines do, and its even worse considering how slow you'll be moving across snow (know this from experience... not pretty)
Seeker your first point is moot, 1) you were dealing with weather 2) you called the airlines who're somewhere other than the airport so yea to them your plane was on time, only when you arrived... chaos! Who do blame if the problem started with the snow? You blame the person on the phone who said your plane was on time? Any "season" traveler knows not to take what's said over the phone with some grain of salt, ESPECIALLY when dealing with weather because when you arrive at the airport you don't know what to expect.
your second point? Give me a mechanical delay any day of the week, especially if I'm on a connecting flight that way I get a direct. united and Continental both handle these situations rather well in getting you out as quickly as possible, by any means, on any other airline. if their flights are not full.
Lastly, by your post it would appear that you are talking to the airline directly
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You guys are undependable and unpleasant. Your service levels sux.
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You guys have slowly but surely eliminated your advantage. Speed/comfort. The delta is getting smaller and you guys are just so undependable and unpleasant.
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are you aware this is a forum, not affiliated with any airline?