Quote:
Originally Posted by Silent Bob
first question is did you book the trip with the airline direct or the travel agent? If there was a change made, it's usually to the travel agent that gets notify who would then notify you (or should. usually they don't which is why I stopped using em). Second, you are not without options. If is their schedule change, and you booked a direct you should be able to rebook on another direct flight another day, unless you have to go the day that is booked.
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You hit the nail on the head, Silent Bob. From another post:
Quote:
Originally Posted by TAM-AIRLINES-SUCKS
BACC Travel Agents of couse get the assist here in ruining my day because they sold me the ticket without confirming that the plane had availability for the crib. BACC of course wouldnt even speak to me about it. They just transferred me to a useless voicemail of the office manager. Never heard from them. They also have a wonderful tracj record with leaving other clients in the wind.
Tchau to both TAM Airlines and BACC Travel !!!
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Two problems here. First, you communicated directly with TAM about the bassinet (which is what it is called) but turned around and purchased your ticket through an agent. If the agent didn't follow through and confirm the bassinet it's their fault, not TAM's.
Regarding the schedule change, again it is your travel agency's responsibility to communicate those changes to you and resolve any issues with TAM. You paid them for their services and their services don't end with the issuance of the tickets. When you book through an agency the airline doesn't receive your contact information such as your telephone number and e-mail address.
For the number of complaints we see here that are the fault of the travel agencies I think there should be a separate forum for agency complaints! As for this being posted in the Air Canada forum, I have alerted the mods.