Quote:
Originally Posted by Salove
Regardless of where the responsibility falls to schedule gates and/or keep customers informed of their travel delays, cancels, changes, etc., it is still good business practice to keep people informed and not lie to them when they have spent good money for crappy service. I travel anywhere from 40 to 49 weeks a year for business and still have not experienced the poor service I received in October of 2008 from Spirit Airlines from any other carrier. As a matter of fact, I have had other airlines assist me without me being present knowing I would be missing my connection for some reason. People who are claiming "plausible deniability" really ought to be figuring out to change this customer service issue so that the complaints start getting directed to the right people and just maybe employees of airports wouldn't have to defend themselves. Being proactive makes good business practice, so maybe the workers at the airport and the airline ought to team up to keep customers happy and coming back? Just a thought. I still agree that Spiirit Airlines IS one of the worst airlines ever!!!
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no, spirit airlines is the WORST airline ever! Going from LIM to FLL, got to the gate..6 hour delay...same problem as the guy who posted...no plane....i dont think i have ever been so tired in my life..so we had to board a bus to go to the plane and i swear to god they just got finished spraying the plane down with liquid nitrogen because that plane was FREEZING....this is an international flight...they had no blankets, no pillows and charged you for water...i mean really...and we had this tall black transexual woman as a flight attendant who forgot to shave and all she did was play with her nails and hair they whole flight...when i got to FLL everyone missed their flight because they said they had a problem with a belt loader....well you dumb ****s i know you have more than one belt loader...and it was a sunday too....try to get into atlanta after you missed a flight.....your're just sol...i ended up driving to atlanta...ill never fly them again.....not only that i work at the ATL airport and they have NO maintainence!!! they never to routine checks and i rarely see a pilot do a walk around...not only is this airline the worst to fly but its also the most UNSAFE airline out there!!