[rwkhk]

American Airlines has lost touch with reality. They treat their customers like crap, and I would rather walk than fly their sorry airline. This page will outline my outrage with their customer service.


On July 12th I had a scheduled flight with a confirmed seat flying Philadelphia to Dallas. On the day of my flight, just hours before flight time, I was denied access to check in on line. When I called to find out why, I was told my flight had been cancelled due to weather, no other information was given.

THE SUN WAS SHINING BOTH IN DALLAS AND PHILADELPHIA, THIS WAS LIES!!!!!!!!!!! IN ADDITION, THEY WERE NOT GOING TO RESCHEDULE MY FLIGHT FOR 2 DAYS!!!!!!!!

After this discovery, I called back, it took over an hour, and was denied any kind of compensation, but finally got to through a supervisor who could get me on a flight at 7:45 PM, out of Newark, 2 hours drive from Philadelphia. This was 5 hours later than my original flight. I was still given the weather lie, even though the weather was beautiful in both locations.

Upon arrival in Newark, I was offered a first class upgrade for an additional $90. Even though this should have been comped for my dilemma, since they already screwed me out of the $300 I should have received for the flight cancellation, I agreed and paid the 90 bucks.

It gets better.

AFTER PAYING THE MONEY THEY DENIED ME FIRST CLASS. AS A FURTHER SLAP IN THE FACE, THEY REFUSE TO REFUND THE 90 BUCKS. NOW I AM ******.

After the flight from hell and getting home after midnight, I returned to Newark and had a shortened trip home due to their lies and incompetence. I made several phone calls to American Airlines, with no success. I have since emailed and faxed numerous letters to AA, and talked to several supervisors. They do not care, and are totally committed to screwing me out of everything. They will not refund my money, and state the only way to use the upgrade is to purchase a full fare ticket. They are heartless and their customer service is deplorable.

I told them I was going to create this website, make T-shirts, put a sign in my yard, and put signs on my truck, they do not care. So, here we go.

We will continue to add pages to this site, and add photos of the truck, the sign in the yard, and the T-shirts. In addition, I will never soil myself by stepping on another one of their planes. EVER. Every flight I make, I will send them a copy of the receipt, along with all of the correspondence, and tell them they lost yet another ticket.

I will proudly wear my AA SUCKS T-shirts on the competition's flights. I started a website, aablows.com.