Quote:
Originally Posted by Biz Travler
Had a flight delayed for an hour for mechanical problems in SMF. No big deal. It happens right...
Got to my connecting airport (PHX). Had to wait 3 hours for the next connecting flight. Missed a meeting etc etc.
Asked the customer service desk if I could use the airline club upstairs to get some business done since I had my flight delayed.
The guy looks at me like Im crazy and says, "Oh, Im sorry just can't do it"
Like he doesn't have the power to issue me a day pass.
Customer No-service. Thanks US AIR.
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If it's any consolation the US Airways Clubs in PHX are pretty crappy anyway. Tired old furnishings, not a great snack selection, and you pay for "adult beverages." When in PHX Terminal 4 you'd be much better off at The Tequileria. The food is decent and fast, the staff is friendly and the bartenders make a mean top-shelf Margarita. Phoenix Sky Harbor has free wi-fi throughout all terminals courtesy of the city of Phoenix so you can check your e-mail while sipping on your beverage.