Thanks a lot for your kind help. I've already back in Shanghai now. I raised it here becasue I called CO China again today, but agent still said she couldn't give out an explanation and asked me to post my complain through the CO website, she also said there's nothing they could do at local level. What frustrated me most is that they kept saying I couldn't get starved since there's bread and dessert available. I'm paying such a high rate just for being served with bread and dessert?! I agree with you that airplane is not a restaurant, but the hotline agent's attitude is so bad. I don't know what's the normal service standard in US, but in China, most companies in service industries do treat customers like god. I will send the mail to Ms. Munoz, do you know her email address? I can only find mailing address in your words. The meal itself is not worthy of being raised to high level, but the hotline agents need to be informed to change their attitude. I'm very stubborn
Many thanks for your kind advise, again
BTW, I'm not the chef Joyce, I'm a bad cooker
But I'm inspired by your curiousity and I decide to develop my talent in cooking from today! I'm going home to cook dinner now (it's 6.45pm in Shanghai now), wish you a happy day!
Best Regards,
Joyce