[fedup]

My sister left her pocketbook on the plane at Logan airport in Boston. She discovered what she had done at the airport car rental and went straight back to AA. No one there spoke English but she tried to convey what happened. We both spent the morning trying to reach a human being and got nothing. They just kept giving us the Lost and Found number, which no one answered. The Lost and Found answering machine said that if they didn't find the item you were looking for, they would not return the call. AA is completely unhelpful. I kept wondering what would happen if something beyond losing all of your IDS and $400 in cash happened. What if something life threatening took place. Would you get an answering machine for that, too? I spoke to several employees, all of whom were robotic and surly at best. From now on, I will avoid taking AA airlines when I fly.