[justme]

The problem with complaints like this are that it could have been ANYONE or ANYTHING between when you dropped it off and when you picked it up. All the automation systems that aren't exactly gentle with bags, zippers come open, handles come off, bags get crushed, stuff falls out, TSA opens it and doesn't close it properly, TSA opens it and finds something you would never dream of that is prohibited. Obviously undergarments and medication are not prohibited items, but the idea is that there are things that are not allowed that passengers have no idea about. Did you know that peanut butter looks the same as plastic explosives to the scanners? On a good day at a hub airport there are a minimum of 6-7 people that touch the bag before it is even on the airplane. Not to mention the 6-7 transfers from one belt to another, or from a belt to a cart, from the cart to the plane etc. So, between the time you drop it off at the counted and pick it up at the claim belt there have been 12-15 people that have touched it, and it has been transfered 10-15 times. Airlines are doing their best to streamline this process, but there's only a certain number of steps you can cut out. The lesson to be learned here is do not put anything in your bag other than clothes and your toothbrush. Carry everything else with you if you don't want it to potentially be damaged, lost, or missing.