[wilmerfer]

Hi
I'm trying to get the email or direct phone number of a VP or Director level person at Continental Customer Service office.
I'm writing this as I sit by myself in a hotel room in Mexico City; I'm here over the weekend for work (three week business trip); today is my wedding anniversary; so my wife was to fly from Minneapolis to Mexico City. The American Airline flight that we originally booked was cancel (Minneapolis to Dallas leg) so she was rebook on a Continental flight going
Minneapolis Houston San Antonio Texas Mexico City.
The Houston - San Antonio Texas Continental flight was delayed for mechanical reasons ; so my wife asked at the counter in Houston to be booked in another flight since she thought that the Houston - San Antonio will not make it in time for her connection San Antonio Mexico City. But the Continental employee in Houston insisted that she was going to be ok; She took the flight and of course the San Antonio Mexico City flight had already left; so as she saw herself stranded late on a Friday night in San Antonio, she asked the Continental employee, Mr Mike Gomez, for help. This guy was very abusive telling her among other things there is no f... way Continental was responsible for her being stranded in San Antonio and that Continental couldnt pay for a hotel or rebook her on another flight. This guy was so abusive that she started crying...and after other passengers noticed this...he finally agreed to help her...saying "are you happy that we can help you" They finally book her on a USD50 dollar a night Best Western. Needless to say this is probably the worst anniversary we have had thanks to a Continental abusive employee.
Please give me an email or direct phone number so I can personally place my complaint with Continental

Rgds