Continental: As good as it gets!
American Air could have been even worse! An American Air agent might have responded to your wife's crying by calling the cops, then banning her for life from flying on American.
A letter to Continental, if you're lucky, will NOT be responded to with an impassioned defense of that agent's nasty-a** attitude. You MIGHT even get some worthless travel vouchers (you can fly to Omaha at 5:00 AM on a Wednesday in February, or something like that!)
If you can afford it, make sure your return ticket is fully refundable. That way the impact of jerks like that agent is minimized. If you can't get a Northwest/Delta non-stop flight back to Minneapolis, try to get a flight where you clear US Customs at Houston Intercontinental. Avoid Miami at all costs!
Good luck, and happly belated anniversary!
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