I know that some places DO hire seasonal help. Summertime and thanksgiving/christmas/new years season are 2 times of the year we have had extra help. Keep in mind that the extra help usually does the most basic of things. They are in no way well versed in the airline processes. Mostly greeters, and kiosk check-in help.
Financially, though, with most airlines barely staying afloat, seasonal help is just not high on the priority list of things to spend money on.
And updating the kiosk software....how dare they! Sometimes, technology does not work the way we planned it to. That usually requires more updates. Glitches and programming errors do happen.
It's unfortunate that the agents in LAX were rude to you. I would imagine from the ammount of people trying to check in, that the agents were all extremely busy helping othe passengers in similar situations as yours. Only those people were there before you.
And the fact that you'd be happy if people lost their jobs is just sad. If that is true, then it's people like you that are at the root of all the bad attitudes.
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