[Sam]

I was travelling from Newark to St. Louis today, via Cincinnati. I am actually from Tokyo, came to New Orleans to attend one Microsoft Worldwide Partner`s meet, collected and purchased a lot of Microsoft tagged bags (for my clients, back in Tokyo, books, CDs, software etc) and put them in one of the two luggages that I was carrying with me. Unfortunately, both of the luggage did not show up today, when I arrived at St. louis and Delta lady, who handled my case, gave me a nice envelop with the file number on it, but unfortunately no one is picking up the phone for me, in the STL and its a long conversation with a recorded message teller, that she do not understand my given file number. I am in Indian, doing business from Tokyo (and habituated to Japanese kind of customer service, after staying there for about 8 years), I simply did not expect it. I do not want any money in lieu of my bags and like some delta people to take personal interest in my bags, and return me them, before I leave for Tokyo, tomorrow. Is there any way to do that? The website is continuously saying that they are sorry, and could still not be able to locate my two bags. I had a small printer in them too. And honestly I will be in deep trouble, if I do not get those two bags. How can I reach Delta management and can get someone from them to help me out, here? Is there any way for me to get those two bags or just no hope? I am not of the type of thinking about lawsuits but honestly like to plead with Delta management people. Possible? Can somebody get me some access to their telephone nos. or so? Many thanks in advance. (I hope you understand that as a foreigner, I have landed up in a deep problem. Please help me, if you can.)