Glasses, cell phones, wallets, cd cases, id's, gameboys, purses, magazines, headphones, ipods.... They have all fallen into the black hole called the seat back pocket. They're probably hanging out with all the missing socks of the world.
I don't think I would have left the airport until I found someone that spoke english. Supervisor, ticket counter agent, team lead, whoever... if you and the baggage service agent had a language barrier. If you're standing in front of someone, you have won half the battle. Getting someone in a remote location on the phone is pointless, at least for things like this. And if this was a life or death situation, or something involving more than IDs and $400, you would have found someone who spoke english, and made them understand you. Period.
On a side note, that answering machine message, in my experience, is pretty standard. It is not meant to be unhelpful, it's just practical. There is no need for the people working in those offices to have to constantly call customers to tell them "we still haven't found your ---." They have lots of other things they need to do.
Sorry, but I have no sympathy for this situation. In my opinion, if you leave it on the plane, it wasn't important enough for you to remember to take off the plane, and you deserve to lose it. I include myself in this statement, as I have also done this on occasion.
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