We've never offered admittance to our club as a means of compensation where i've worked. I don't think the agent was trying to be rude, especially since he said "sorry." He could have laughed at you, or told you "hell no." That would have been rude. The concept of "customer service" does not mean "give everyone everything they want to make them happy." If it was common practice, we would have complaints on this board about the poor "customer service" in the clubs because of all the delayed passengers they let in. Its a no-win situation.
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