The quality of the service product
...what does an airlines "timetable" have to do with being a LCC?...what does attitudes have to do with being a LCC?
Try to imagine Lufthansa as the Nieman Marcus of the air and most of the US-based carriers as the Walmart of the air. "LCC" is a statement about your service product and the attitude that backs it up. Accordingly, by this standard, Southwest is NOT an "LCC." Ryan Air, on the other hand, definitely is.
Or, put another way, one can not, with any degree of credibility, say that civilized behavior, on the part of staff, carries the same importance at American Air as it does at Lufthansa.
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