Complaint: Customer Service Refunds only given to the Departed (deceased)
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Old Jul 22, 2009, 12:24 AM
abcs abcs is offline
 
Join Date: Jul 2009
Posts: 2
Default That may not be enough

Sorry to read about your situation. There is room for empathy and consideration in business, but unfortunately that is not part of Air Canada's goal. I sincerely hope that your father does get better and you put it behind you because your belief is even more optimistic than I would be. I will answer your question before AC does and hopefully you can refocus you energy on the truly important, your father. Would your fathers passing qualify you for refund? Knowing Air Canada they would ask you for a death certificate, funeral directors certificate, signature from your father saying it is ok for you to ask for the refund, pictures of him, you, and all relative at the funeral, proof that you are his son....you get the idea, then tell you "we respectfully decline......" leaving you frustrated. I will never fly with Air Canada again because of stories like yours. Air Canada is leaving the poorest legacy, that is for them to deal with.