[Butch Cassidy Slept Here]

bah humbug wrote...
How can you describe Southwest as having culture and class?

Easy, compare the number of complaints the DOT receives about Southwest against the number of complaints about United and Delta/Northwest.

Also, can someone please explain the differences in the quality of the service product, or the quality of the "customer experience," between Spirit Air and United. I'm sorry, but just because you have an extensive international route network does NOT qualify you to claim excellence in customer service. I submit that Spirit and United BOTH produce an equally BAD service product!