Quote:
Originally Posted by justme
Just curious, why does it matter? You have a ticket right? Do you not like flying one of the airlines in question? If that's the case, why didn't you buy a ticket on DL/NW, UA, US, or CO? Stinks that neither airline had a definitive answer for you and were rude, but from the sound of it, I bet they both have a flight number assigned to that flight, which means technically it's both of their flights. What's the flight number and origin and destination? I'd be willing to bet I could tell you who operates it just from the flight number.
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It may matter because the OP wants to know who to check in with at the airport. Of course if it's an airport that's served by one airline and not the other then it's a no-brainer. Worst case scenario is you try to check in with one airline and are then sent to the other. Of course if you've allowed sufficient time and arrived at the airport early this won't be a problem. We all know that no one
ever arrives at the airport 29 minutes before their flight leaves, right?
Quote:
Originally Posted by Jetliner
All of your ticket info (tickets, itinerary, etc) legally MUST state who the flight is operated by, if it is other than the carrier you booked on. This includes commuter carriers. So just look at any of the documents you have (even email) and see what it says.
To be honest, I really don't believe the original poster here. On any airline system when you pull up the flights, if it is operated on another carrier it clearly says this. (Operated by Alaska or Operated by AS, or some similar thing depending on the system) I mean we are talking about something like this:
1) DFWSEA AA1234 1200P 230P
Operated by Alaska
They see the flight information (actually will also show other info depending on where in the system they are) but it will show the operating carrier if it's not the airline you are dealing with. This is when you pull availability, which means they are looking up flights to sell a ticket or if it's getting flight info, which is where we would look to see how full the flight is, if it's on time, etc.
So, I'm sorry, but you can't tell me that you talked to 3 or 4 reservationists AND a supervisor and none of them saw this.
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Agreed, however many people just pay attention to one thing when they book online. The fare. Which is why we see posts where people purchased their ticket and then only realized a mistake on their itinerary days or weeks later or sometimes not even until they check in for their outbound flight! Then they cry foul when the airline wants to charge them a fee and sometimes a hefty adjustment in fare to correct the error which they usually blame on the airline.
I too find it amazing that neither the AS or AA call centers could give an accurate answer. I don't deal with AA very often but I do with AS and their call center agents are very knowledgeable. I also know that neither AA nor AS outsources so you're always speaking to an agent here in the US.
Finally, the OP never posted from and to where s/he was flying. If you have a basic knowledge of the major airlines' route systems and hubs it's pretty easy to figure out which flights are codeshare and which are not. If you have a flight from Miami to DFW on your itinerary with an AS flight number you can bet it's an AA codeshare because Alaska, even though it flies to/from Miami and DFW, doesn't fly between those cities.