Complaint
: Check-in / Boarding
Tried to charge $200 incorrectly for baggage then lied to cover up mistake
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Jul 23, 2009, 2:43 PM
abutterfinger25
US Department of Transportation Employee
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
Just stating for the record that if a carrier's policy changes after you purchase a ticket, the new policy does NOT apply to you. You are covered under the policy or terms of condition under which you purchased the ticket.
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