My daughter went to the counter and was informed that she just missed her flight to Monterry, that the next flight was full and the next flight wasn't until several hours later. They then directed her to the bus kiosk. No one informed her that she would forfeit her return ticket by not staying and flying to Monterry. This whole thing makes no sense. Why should one lose all their flights because they make a logical decision to save time? At the very least the company is responsible for not explaining the policy at the time they directed her to the bus kiosk.
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