Quote:
Originally Posted by MQuinn
When she went to the counter she was told the next flight wasn't until late in the evining so she elected to take the bus instead.
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First you said "elected" now you're saying "directed." Which are we to believe?
Where did she show up to check in for her return flight? Monterey or San Francisco? My advice would be take the bus back to SFO and try to locate the agent that "directed her to the bus kiosk" or speak to a supervisor there. The employees at Monterey probably work for United's regional carrier and have very little authority to reinstate a ticket.