maybe the agent pointed to a bus kiosk to a hotel if your daughter asked about a confirmed ticket the next day or a hour tour bus or some other bus, but your daughter took the bus to the destination cancleing the reservation.
phxflyer is right, you changed from elected to directed, so from your first story i am lead to believe that your daughter chose to take the bus, and yeah it sucks that it cancles your reservation but its part of the "contract" if you want to see a ticket that way.
Since it was your daughters fault that she missed her connection by not keeping time in the bookstore than left, i suggest seeing where it is cheaper to get back home, as you will need to buy new ticket(s) since the airline cant babysit and make sure people dont miss their flight for controlable reasons such as leisurable activities.
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