[autoguy48]

I too was strnaded in Philly at concourse "F" which is appropriate for thier customer service that day. I booked in advanvance but could not to New Haven. At the gate chaos was the general rule of order. The pa system worked some times and some times not. They would pull tug and hammer on the mic but then talk in normal tones to deliver messages. All this while most other US.Airways flights changed gates. I think this strategy allows them to over book and some folks miss thier flight because of the change. they said they would let us know every 15 minutes or so about our delay but did not. After a while I asked is our flight canceled? the agent said yes, the only other flight not booked already was at 544pm it is now noon.
We waited the flight we were booked on is now an hour or so from where we originally booked to. I decided I better take it and find a way from there. the flight waqs supposed to board at 544pm the flight boards at 615pm the pilot states we are 35th in line to take off. Then after 1/2 hour of waiting he says we are shutting down to see what happens. After two hours of waiting the attendent starts to get some cookies out. She unwrapped the box but the captain says put them back we will leave now. after a 45 minute flight we are in White Plains NY. I had to hire a car to get to New Haven, we missed the rehearsal and dinner following that. No apologies from the airline so I call customer service. They said complaints are on line. I registered my complaint and recieved a return message from Edgar Ordon saying that it was my fault and I would not recieve any compensation for any expenses. Customer service is non existant from this airline. If you want to get where you are going find another way because they will strand you and blame you for thier shoddy operation. This is my opinion.