[dsand]

I took a flight with one transfer (Vancouver, BC to Denver -- Denver to Austin). This was last Sunday and I arrived for a 3 day business trip in the evening. My baggage did not arrive and I was told it would be in Austin at 1 AM and they would deliver it to my hotel and then they gave me a shaving care kit. I woke up at 6:30AM and found my luggage was "not" delivered and so began the customer service nightmare with United. They are so used to providing poor service that they have created no way for customers to contact an actual human being on the phone or via email.... The automated message said that my luggage has not been found and that was it. I drove to the airport that morning (instead of working) and found 50 + suitcases in this office that were not delivered and the lady could not tell me where mine was. This all happened after I used this disgusting shaving kit which ripped my face to threads!!!!! I spent 1/2 a day to buy clothes and missed out on pre-set appointments.

My advice with United Airlines is that all staff members including the CEO and the Board should go to work one day a year wearing the same clothes as the day before (including socks and underwear) use only the joke of a care kit they give to their customers to prepare themselves in the morning. This alone should motivate them to figure out how to deliver our luggage with our flight.

They really don't care how bad their service is, there is no pride by any of their employees to be part of this disfunctional team and they call themselves the World's Leading Airline!!! Are they delusional? The Airline Industry in China, which did not exisist to any real degree 20 years ago, makes United Airlines look like a bottom of the barrel, low end company.

Shame on you United.... No one will shed tears when your appalling lack of service catches up to you and you go bankrupt!

[azstar]

Originally Posted by dsand

They really don't care how bad their service is, there is no pride by any of their employees to be part of this disfunctional team and they call themselves the World's Leading Airline!!! Are they delusional? The Airline Industry in China, which did not exisist to any real degree 20 years ago, makes United Airlines look like a bottom of the barrel, low end company.

Shame on you United.... No one will shed tears when your appalling lack of service catches up to you and you go bankrupt!

You're absolutely right, here. They have outsourced their "customer service" to the lowest bidder more than any other airline. The employees have no incentive to provide any sort of service. They couldn't care less whether the customer has a positive or negative experience. Avoid UA whenever possible or you will find yourself in a similar situation over and over again.