[Captainc8]

I felt I need to address that on a recent trip to Europe, while flying with my mother we experienced the worst flight in all of the years visiting.

Throughout the duration of the trip there was a group of people sitting in the row directly in front of us who proceeded to be obnoxious, loud and disrespectful to many of the passengers sitting nearby.

I was the unfortunate sole who was sitting behind the biggest trouble maker of the group. He kept his seat folded back to the maximum for the entire trip- nearly 9hrs.

As you could image, my sleep was non existent with a the individual constant making noises, moving and constantly bumping into my knees.

After the trip I decided to write American a letter of our experience and this was their response?


October 9, 2015



Dear Mr. 9856376374:


Thank you for contacting Customer Relations, we are very pleased to respond to your email.

We know that cabin comfort is very important to our customers. After all, most of the time on a flight is spent sitting. Our aircraft seats have been designed to be as comfortable as possible, and in most cases are the same size and offer the same legroom as our competitors.

We are truly disappointed that you and your mother are unhappy with our seats -- they are relatively new. We worked hard to redesign our seats to be comfortable for customers of all sizes and shapes, in a variety of seating positions -- whether working or dining upright, relaxing, or fully reclined. Literally thousands of hours of research went into designing a seat that offers the utmost in customer comfort and amenities. Nevertheless, your constructive criticism has been forwarded to the Managing Director of Inflight Products for consideration as we move forward with future cabin changes.

In addition, your time is valuable. We understand that. We know, too, that few things are as frustrating as a delayed flight, and we are working hard to get our customers to their destinations on time. We are sorry for delivering anything less than a wonderful experience this time around. Still, with so many variables affecting our operation, there will be occasions when delays are encountered despite our best efforts.

As a gesture of goodwill and to encourage your continued business, we've made arrangements for a $50.00 eVoucher (via a separate email) for you to use toward the purchase of a ticket to travel with us.

We would be happy to follow up with your mother upon receipt of her written consent permitting us to address her experience with you. Please have her contact us in writing by either sending us a message via our contact form.

Customer Relations


American Airlines


4000 Sky Harbor Blvd.


Phoenix, AZ 85034


Fax: 480-693-2300

Please ask her to include the reference number located in this message as well.

We regret any inconvenience; however, the privacy of all our customers is very important to us.

Mr. &^%%((, thank you again for contacting us. We appreciate your business and hope to have the opportunity to welcome you on board again soon.


A 50$ voucher wanting be to continue to do business with them again? Are they joking? How can a company address concerns in such a poor manner?

Anyways, I felt I needed to share my story as American has lost a customer for life and I pray no one else has to go through this.