Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Not honoring their offer...

Tools...

Thread Tools

Display Modes

Nov 14, 2016, 5:42 AM

Biju Mangalath Biju Mangalath is offline

Join Date: Nov 2016

Posts: 1

Not honoring their offer...

I sent the below email to Etihad Customer Service...several times and they undertake no responsibility to help me. They offered a luggage allowance (Ad) of 46 Kg plus 7 Kg hand luggage... when I made the online purchase of the said ticket. But when I got the ticket printout in hand... it got reduced to 30Kg...

Below my email sent to feedback@etihad.ae

Please refer to PNR Code: MJGXMK all my emails... below. A platform like Etihad has not been able to give me a convincing reply as of today.
Seeing a luggage allowance of 46 + 7 Kg... I paid and took the ticket online. When I received the print the luggage allowance got reduced to 30+7 Kgs. I would request you to either honour your commitment and allow me to carry 46+7Kgs or please refund 100% of my hard earned money.

My travel date is 16th early in the morning and therefore request a quick action from you.

Regards!

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Charged for Preferred Access BUT Did Not Offer It	South Florida Traveler	American Airlines Complaints	3	Oct 22, 2015 4:52 PM
Canceled / Delayed / Overbooked BA reneging on overbook compensation offer - anyone else?	ExBAflier	British Airways Complaints	0	Nov 14, 2014 10:50 AM
Customer Service TERRIBLE customer service/ not honoring travel vouchers	eeichleay	Delta Air Lines Complaints	13	Sep 21, 2009 1:42 PM

All times are GMT. The time now is 2:12 AM.

Frequent Flyer Program Not honoring their offer...

About Us

AirlineComplaints.org

Advertising