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#1
Dec 15, 2018, 10:24 PM
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Worst customer experience not ready to help
Worst customer Experience. I have booked a ticket through a travel agent and there was a small spelling mistake in my last name. To correct that I had to call Lufthansa nearly 10 times and they asked to book an another ticket which is 1.5 times the booking that I had already made for the small correction in my last name. Customer service agents were extremely rude and unwilling to help. I’d never seen a airline policy where they ask me to book an another ticket to correct my last name. Never ever I will again travel with Lufthansa. Highly recommend travelers to stay away from Lufthansa
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#2
Dec 19, 2018, 2:32 AM
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It sounds to me as though the problem is with your travel agent and not the Airline. They should be doing the correction.
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