[jimworcs]

One way we can address the imbalance of power between airline employees and their customers is to name and shame the culprits. I have noticed a few recent threads which do this.. so I thought it might be useful to start a new Thread.. with the name of each employee as the title and a brief description of why they should be in the Hall of Shame...

[jimworcs]

For a spiteful, nasty and hostile attitude towards a customer, and trying to rip them off....


http://www.airlinecomplaints.org/sho...rdez#post18415

[jimworcs]

For unhelpful and rude customer service to a stranded customer

http://www.airlinecomplaints.org/sho...ight=FORRISTAL

[jimworcs]

For nasty, hostile and vindictive behaviour towards a customer in need of support...


http://www.airlinecomplaints.org/sho...8551#post18551

[jimworcs]

For exceeding her powers in true skynazi fashion, by grabbing a passengers camera and deleting the photographs he had taken on the airplane.

http://www.airlinecomplaints.org/sho...hlight=shakira

[jimworcs]

In true "talk to the hand" hostility, failed to help and stranded elderly couple in Newark and for a total lack of compassion...

http://www.airlinecomplaints.org/sho...hlight=PHYLLIS

[The_Judge]

jim..it seems you have a thread all to yourself.

congrats to me for my 700th post.

[Butch Cassidy Slept Here]

However I suspect these offenders have spread-around their anti-social personalities enough that they are now, conveniently, "forgetting" to wear their name tag, or they hide it behind a lapel or other article of clothing.

[The_Judge]

If they are, that is on the company then. The name tag is part of the uniform. I was told by management that if an employee is not in uniform, they are to be sent home until they are in uniform. As far as conveniently covering it up......all I can tell you is that the employees are aware that the name tag must be visible. Again, on the company if the employee is not following policy.

[jimworcs]

For a spectacular response to a customer, who asked how she knew the bag wasn't in Timbuktu....

The response was

"If the bag was sent to f***ing Timbuktu, then we'll know when f***ing Timbuktu enters it into the computer."


http://www.airlinecomplaints.org/showthread.php?t=7591

[jimworcs]

Karren Fernandes for telling a passenger that he had not paid a $150 fee, even though he had a receipt proving he had paid it. For failing to resolve the customer complaint first time and either...lying that she had checked the records, when she had not or for being incompetent.

http://www.airlinecomplaints.org/sho...ed=1#post18688

[jimworcs]

For services to skynazi standards of customer service....

http://www.airlinecomplaints.org/showthread.php?t=7845