[abgoodies1]

US Airways customer service is the worst I have ever had. Told different answers from each person you talk to , no help and consumer relations at home office said there was nothing they could do. All I needed to do is change a flight because my daughter was in the hospital and was not released in a wheel chair until the next day. Charged me three different fees and when I tried to reach someone in charge all I got was sorry this is company policy. Customer service no help, rude and would not wave charges. Home office said he could only give me a voucher for 1/3 of the fees charged, said sorry, but would not help.

[Matt_FLL]

I’m sorry to hear that your daughter was in the hospital. Undoubtedly it must have been a very stressful time and I understand why you’d want to change your flight.

Considering that US Airways stated that it was “company policy” and that 85% of tickets purchased today are bought on the internet and are non-refundable… I will assume you bought a non-refundable ticket. I don’t imagine that you will like my response, however, I am responding completely neutral as a road warrior.

Non-refundable tickets cost a fraction of a refundable ticket. Your discount comes with an opportunity cost of restrictions—including change fees which are written in the fare rules. You opted for a lower fare in exchange for these restrictions when you bought the ticket. Remember, these cheap tickets are only available because the restrictions exist, and others are willing to pay more for a refundable ticket.

I am so glad however that US Airways did give you a voucher for 1/3 of the fees incurred. Trust me, that is extremely rare, and I am surprised (but very happy) to hear it. It would be helpful to everyone in this forum if you give more detail on how you accomplished that.

Happy New Year; your daughter is in my thoughts.

[Leh]

On 9/27/11, I flew to the Bahamas to attend my sons wedding and on the return flight, 9/29, I asked the gate attendent in Charlotte, NC to assist me in having a wheelchair available in Newark NJ. He stated to me "to just be the last person off the plane!" I am 64 yrs old and disabled. When I arrived in Newark, the attendent there told me there was only 1 person @ that time of night to take me to baggage claim and that I would "have to wait and to take a seat!" The flight landed @ approx. 8:12 PM!! Having written to US Airways it stated 'my letter will be instrumental in helping THEM to improve THEIR service, the letter was documented for review by the Newark Station Manager and relevant supervisory staff. I could contact the Dept. of Transportation and the Aviation Consumer Protection Division. And then they apologized for my negative experience."
And that has been it since October 17th, 2011. Don't think I will fly US Airways again as they have no respect for the elderly and disabled who live on a fixed income and instead of THEM contacting these other agencies leave it up to the consumer.