[Barbann]

On 6/12/12 we were scheduled to fly from Las Vegas, NV to San Diego, CA and informed that there would be a short delay due to mechanical problems with our Spirit 775 plane. This resulted in a 2 hour delay. We were finally called to board the plane, were seated, belted and ready to take off. An announcement was made that all crew members had not arrived. We sat on the plane for 2 hrs. with no air conditioning. The plane finally took off and was in the air for approximately 20 munutes when the pilot informed us that we had to return to Las Vegas as there was smoke in the cockpit. We were informed to remain seated as fire engines and police cars arrived. It took an additional 30 min. for a ramp to arrive as none were available when we returned to the airport. We were instructed to remain in the airport seating area until further instructions were given. An hour later, they told us that there would not be another Spirit plane until sometime the next day. We were offered a voucher for $33.60 at a Super 8 motel and a meal voucher totaling $7.00 for 2 persons for all meals until sometime the next day. We were not informed of any travel arrangements to the Super 8. We made the necessary calls to cancel our Payless Rental Car reservation. However, Estancia La Jolla Hotel stated that we did not inform them within the specified time, so we were responsible for the $174.07 for the first night. How were we able to inform them until, Spirit's Customer Service Rep. told all of the passengers what the arrangements would be. Frustrated, we booked a flight home at midnight on Delta and lost $655.07 for this trip and spent about 30 hours with no sleep. We feel we should be compensated for this.

[azstar]

You're not likely to see a nickel from Spirit. It's an airline that couldn't care less about it's passengers or their experience. If you read any comments made by its CEO you will understand the "if you don't like it, just drop dead or, at least, get lost" attitude.