[Star Alliance Gold]

Twice in one month, US Airways Reservations Department has admitted to making exactly the same error with two separate tickets to Japan. This has been very costly to me and my family, there has apparently been no effort to fix the error in their system.


Agents seem to be oblivious to the International Date Line. I actually had to have two of them google their own flight to see that the date CHANGES when the line is crossed, and must be taken into account when making connecting flight reservations.


On my 4th looong call with a reservation Manager, they not only admitted the error, but told me to make a hotel reservation for my wife and children to stay in LA, so they could catch the flight the following day (otherwise, they would have a 27 hour layover in LAX!). The agent told me to submit the hotel receipt to US Air for reimbursement since it was a US Air error (good, right?). After submitting the receipt to US Air ($200 - the cheapest room in the closest hotel to LAX - reservation made at the last minute)... they said that it is their "policy" to only reimburse up to $75.



When the Agent told me I would be reimbursed, she did not say "up to $75". She said that BECAUSE it was a US AIRWAYS error, I WOULD be reimbursed. After literally WEEKS of emails and phone calls with US Air, not only was I refused a discussion with anyone in management, they still say that they will not honor their statement, even after acknowledging that it was promised to me.



After 500,000 miles of loyalty over the past several years, I expected at least an ounce of common sense from my hometown airline.



DO NOT TRUST US AIRLINES AGENTS...GET EVERYTHING IN WRITING (that may not even be honored...)

[azstar]

Don't waste your time with flunkies. They couldn't care less whether you fly 1 or 1 million miles with them. Go right to the top. The director of customer relations for u s airways: john.romantic@usairways.com

[Star Alliance Gold]

Thank you AZ Star. I'll give it a shot!

[rankersite01]

us airways are always bad in the in their customer service